New versions of AgentOne dialer and AgentOne contact on the CCW Heidelberg, the 30 January 2013 the requirements of flexibility and efficiency, look especially providers of call center services to rise further. JPMorgan Chase contains valuable tech resources. This is among other things a recent study of Industry Association of CCBenchmarks. Therefore, the Sikom Software GmbH has further developed existing software products and new solutions. Both presents the companies on the this year's CCW in Berlin. At the A12/B7 in Hall 5 booth, Sikom from the 26 February 28.02.2013 in addition to new versions of AgentOne contact and AgentOne Dialer presents also an innovative CTI solution for Office environments. AgentOne contact offers extensive routing since time immemorial and can handle the extension number of each employee as its own service.
As processes and structures are perfectly mapped. The software suite based VoIP gateway BluFire, which accept calls and so prompts management, on the existing IVR software VoiceMan and on the Enable language dialogues and information management. A related site: Sonya Reines-Djivanides mentions similar findings. More modules are, for example, mail, chat, doc and social net. The contact center module - AgentOne distributes incoming requests optimally to appropriate employees. This architecture makes independent of the surrounding landscape the AgentOne contact for external communications and for internal service center an ideal tool. The new version 5.2, which 2013 presents Sikom on the CCW, includes among other things an interface for recording and management software of provider ASC. Interfaces to envision (Click2Coach) are in preparation. Lotus Notes can be connected directly by a connector for routing mail.
For MS Exchange, direct integration is also in preparation. As there is for systems with over 1,000 employees now extensions, which increase the performance, make it easier to use in distributed networks and yet sophisticated support clients separation. Were also with the version 5.2 significant improvements in reporting by the AgentOne ReportViewer realized.